// DATA PROTECTION & PRIVACY
Privacy Policy
At tsya365, your personal data is treated with the same seriousness as your account security. This Privacy Policy explains exactly what information we collect from Filipino players, how we use it, who we share it with, and what rights you have under Philippine data protection law.
// YOUR DATA RIGHTS
How tsya365 Safeguards Your Information
These cards summarise tsya365's core data privacy commitments. The full legal text follows below — please read all sections carefully.
All personal data collected by tsya365 — including your full name, contact details, and financial information — is stored using industry-standard AES-256 encryption. Your data is never stored in plain text on our servers.
tsya365 only collects the personal data that is strictly necessary to provide you with a safe, compliant, and personalised gaming experience. You will always be informed of what data is being collected and why before you provide it.
tsya365 does not sell, rent, or trade your personal information to third parties for marketing purposes. Data is shared only with trusted partners necessary for platform operations — and only under strict data processing agreements.
Under the Philippine Data Privacy Act (Republic Act 10173), you have the right to access the personal data tsya365 holds about you, request corrections, and under certain conditions, request deletion of your data.
tsya365's data handling practices are designed to comply with Republic Act 10173, the Philippine Data Privacy Act of 2012, and its implementing rules and regulations issued by the National Privacy Commission ( NPC).
tsya365 will only send you promotional communications if you have opted in during registration or via your account settings. You may withdraw your marketing consent at any time by updating your preferences or contacting our support team.
01 / INTRODUCTION
1. Introduction
tsya365 ("we", "us", "our") operates the online casino and sports betting platform available at tsya365.net. We are committed to protecting and respecting the privacy of every individual who uses our platform, particularly Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and the rest of the Philippines.
This Privacy Policy sets out the basis on which tsya365 collects, processes, stores, shares, and protects personal data about you when you visit tsya365.net, create an account, make a deposit, place a wager, or interact with any part of our platform. Please read this document carefully before using tsya365.
This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations (IRR) as administered by the National Privacy Commission of the Philippines.
This Privacy Policy should be read together with tsya365's Terms & Conditions and Responsible Gaming Policy. In the event of any conflict between this Privacy Policy and those documents, this Privacy Policy shall govern matters relating to personal data.
02 / DATA WE COLLECT
2. Personal Data We Collect
tsya365 collects the following categories of personal data from players and visitors:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, government ID number | REQUIRED |
| Contact Data | Mobile number (Globe/Smart/DITO), email address, home address | REQUIRED |
| Financial Data | GCash number, PayMaya number, bank account details (BPI, BDO, Metrobank), transaction history | REQUIRED |
| KYC Documents | Scanned copies of passport, UMID, SSS ID, PhilSys ID, driver's license, PRC ID, or Voter's ID | REQUIRED |
| Technical Data | IP address, browser type and version, device type and OS, session timestamps | AUTOMATIC |
| Usage Data | Pages visited, games played, bets placed, deposit and withdrawal activity, session durations | AUTOMATIC |
| Communication Data | Live chat transcripts, Messenger exchanges, support ticket content, email correspondence with tsya365 | OPTIONAL |
| Marketing Preferences | Opted-in promotional channels (SMS, email, push notification), bonus preferences | OPTIONAL |
03 / HOW WE COLLECT DATA
3. How We Collect Your Data
tsya365 collects personal data through the following means:
- Direct interactions: When you register an account on tsya365, complete the KYC verification process, make a deposit or withdrawal, fill in a support form, or contact us via Live Chat or Messenger, you directly provide us with personal data.
- Automated technical collection: When you visit tsya365.net, our platform automatically collects technical and usage data through cookies, server logs, and analytics tools. This includes your IP address, device fingerprint, browser data, and session activity.
- Payment providers: When you deposit or withdraw using GCash, PayMaya, BPI, BDO, Metrobank, Visa, or Mastercard, our payment processing partners may share transaction confirmation data with tsya365 to verify your payment and reconcile your account balance.
- Identity verification partners: To comply with KYC and AML obligations, tsya365 may use third-party identity verification services to validate the authenticity of documents you submit. These partners process your document data solely for verification purposes.
- Fraud and risk detection systems: tsya365 uses automated risk scoring and fraud detection systems that process technical and behavioural data to identify suspicious activity, protect player accounts, and maintain platform integrity.
04 / PURPOSE OF COLLECTION
4. How We Use Your Personal Data
tsya365 processes your personal data for the following specific purposes. We will not use your data for any purpose incompatible with those listed below without first obtaining your consent:
- Account registration and management: To create, maintain, and secure your tsya365 player account, verify your identity and age (21+), and personalise your gaming experience.
- Deposits and withdrawals: To process your financial transactions in Philippine Peso via GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard — securely and accurately.
- Regulatory compliance: To fulfil our obligations under Philippine gaming regulations, the Data Privacy Act (RA 10173), and anti-money laundering laws administered by the AMLC. This includes KYC verification, transaction monitoring, and mandatory reporting.
- Customer support: To respond to your queries, resolve disputes, process complaints, and maintain support records in both Tagalog and English.
- Responsible gaming: To monitor player activity for signs of problem gambling, enforce self-exclusion and deposit limit settings, and send responsible gaming alerts where appropriate.
- Platform security and fraud prevention: To detect, investigate, and prevent fraud, money laundering, account takeovers, and other prohibited activities on the tsya365 platform.
- Marketing and promotions (with consent): To send you relevant offers, reload bonuses, free spin promotions, and tsya365 news via SMS, email, or push notification — but only if you have opted in to receive these communications.
- Platform analytics and improvement: To analyse aggregate usage patterns, identify technical issues, and improve the overall tsya365 player experience for Filipino users.
05 / LEGAL BASIS
5. Legal Basis for Processing
tsya365 processes your personal data only where a valid legal basis under the Data Privacy Act (RA 10173) exists. The applicable legal bases are:
- Contractual necessity: Processing is necessary to fulfil our obligations under the tsya365 Terms & Conditions — specifically to provide you with a registered account, process your bets, and manage your deposits and withdrawals.
- Legal obligation: Processing is required for tsya365 to comply with applicable Philippine law, including PAGCOR licensing requirements, anti-money laundering obligations under RA 9160 (as amended), and the Data Privacy Act.
- Legitimate interests: Processing is necessary to pursue the legitimate interests of tsya365, including fraud prevention, platform security, and responsible gaming enforcement — where those interests are not overridden by your fundamental rights.
- Consent: For non-essential processing such as marketing communications, personalised promotions, and optional analytics, tsya365 relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.
06 / DATA SHARING
6. Sharing of Personal Data
tsya365 does not sell or rent your personal data to any third party. We may share your data only in the following circumstances and only to the extent strictly necessary:
- Payment processors: GCash (Mynt), PayMaya (Voyager), BPI, BDO, Metrobank, and card network processors (Visa/Mastercard) receive the minimum financial data required to process your deposit or withdrawal transaction securely.
- KYC and identity verification providers: Third-party verification partners receive copies of your KYC documents solely to authenticate your identity. These providers are contractually bound to data confidentiality and cannot use your documents for any other purpose.
- Game content providers: tsya365's game library is powered by licensed third-party game studios. Certain technical identifiers (non-personally identifiable) may be shared with game providers to load game sessions. No financial data or full identity data is transmitted to game providers.
- Regulatory and law enforcement authorities: tsya365 may disclose personal data to PAGCOR, AMLC, the National Privacy Commission, or other competent Philippine government authorities when required by law, regulation, court order, or in response to a lawful official request.
- Group companies and service providers: tsya365 may share data within its corporate group or with contracted service providers (such as cloud hosting providers, IT security firms, or customer support platforms) under strict data processing agreements that require them to protect your data in line with this Privacy Policy.
07 / COOKIES & TRACKING
7. Cookies & Tracking Technologies
tsya365.net uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players interact with our site. The following types of cookies are used:
- Strictly necessary cookies: These are essential to the operation of tsya365.net. They enable you to log in to your account, maintain your session, and use core platform features. These cookies cannot be disabled without affecting platform functionality.
- Functional cookies: These cookies remember your preferences such as language settings, region, and responsible gaming limit settings so that tsya365 can provide a more personalised experience on your next visit.
- Analytics cookies: tsya365 uses aggregated, anonymised analytics data to understand traffic patterns, popular game categories, and technical performance issues. This data does not personally identify you.
- Security cookies: These cookies support fraud detection and account protection features, including recognising trusted devices and flagging unusual login locations for your protection.
You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the performance and personalisation features of the tsya365 platform. Strictly necessary and security cookies cannot be disabled without logging out of your account.
08 / DATA RETENTION
8. Data Retention
tsya365 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | 5 years post-closure | AML regulatory requirement (RA 9160) |
| Financial Transaction Records | 5 years post-transaction | PAGCOR and AMLC compliance |
| KYC Documents | 5 years post-closure | Regulatory and legal obligation |
| Support Communications | 3 years | Dispute resolution and audit trail |
| Technical & Log Data | 12 months | Security monitoring and fraud detection |
| Marketing Preferences | Until opt-out + 30 days | Consent record keeping |
After the applicable retention period expires, tsya365 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical analysis purposes.
09 / DATA SECURITY
9. Data Security
tsya365 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes:
- Transport Layer Security (TLS): All data transmitted between your browser or device and tsya365.net is encrypted using TLS 1.2 or higher. Look for the padlock icon in your browser's address bar when using tsya365.
- AES-256 data encryption: Personal data and financial records stored on tsya365's servers are encrypted at rest using AES-256, the same encryption standard used by major international financial institutions.
- Access controls: Access to personal data within tsya365's internal systems is restricted to authorised personnel who require it to perform their job functions. Role-based access controls and multi-factor authentication are enforced for all staff with data access.
- Security monitoring: tsya365 operates 24/7 security monitoring and intrusion detection systems to identify and respond to potential threats in real time.
- Regular security audits: tsya365 conducts periodic security audits and penetration tests to identify and remediate vulnerabilities before they can be exploited.
- Data breach response: In the unlikely event of a personal data breach affecting your information, tsya365 will notify the National Privacy Commission and affected players within the timeframes prescribed by RA 10173 and its IRR.
10 / YOUR RIGHTS
10. Your Data Privacy Rights
As a data subject under Republic Act 10173, you have the following rights with respect to the personal data tsya365 holds about you:
- Right to be informed: You have the right to know that tsya365 is collecting your personal data, the purposes for which it is being processed, and the recipients to whom it may be disclosed — which is the purpose of this Privacy Policy.
- Right of access: You may request a copy of the personal data tsya365 holds about you, along with information about how it is being processed, by submitting a data access request through Live Chat or support email.
- Right to correction (rectification): If any personal data tsya365 holds about you is inaccurate, incomplete, or outdated, you have the right to request that we correct it. You may update certain information directly in your tsya365 account settings.
- Right to erasure (right to be forgotten): In certain circumstances — such as where data is no longer necessary for the purpose for which it was collected, or where you withdraw consent — you may request that tsya365 delete your personal data. Note that regulatory retention obligations may limit our ability to comply with erasure requests in full.
- Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, although tsya365 may be entitled to continue processing where compelling legitimate grounds exist.
- Right to data portability: You may request that tsya365 provide your personal data in a structured, commonly used, machine-readable format, or that we transmit it directly to another data controller where technically feasible.
- Right to file a complaint: If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at privacy.gov.ph.
11 / MINORS
11. Protection of Minors
tsya365 is strictly a 21+ platform. We do not knowingly collect, process, or retain personal data from individuals under 21 years of age. The collection and use of personal data from minors on the tsya365 platform is expressly prohibited.
All players must confirm that they are at least 21 years of age during the registration process. tsya365 enforces age verification as a mandatory step of the KYC process and reserves the right to request government-issued photo identification confirming date of birth at any point.
If you believe a minor may have created an account on tsya365, please contact us immediately via Live Chat so we can investigate and take appropriate action.
12 / POLICY UPDATES
12. Updates to This Privacy Policy
tsya365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When we make material changes to this Privacy Policy, we will:
- Post the updated Privacy Policy on tsya365.net with a revised effective date clearly displayed at the top of the document.
- Notify registered players via email or in-platform notification where the changes materially affect how we process your personal data.
- Where required by RA 10173, obtain fresh consent from affected players before implementing changes that involve new or expanded data processing activities.
We encourage you to review this Privacy Policy periodically to stay informed about how tsya365 protects your personal data. Your continued use of the tsya365 platform after any update constitutes your acknowledgment of the revised Privacy Policy.
13 / CONTACT & DPO
13. Contact Us & Data Protection Officer
tsya365 has appointed a Data Protection Officer (DPO) in accordance with the requirements of Republic Act 10173 and the National Privacy Commission's guidelines on DPO designation. The DPO is responsible for overseeing tsya365's data protection compliance and is your primary point of contact for all privacy-related inquiries.
If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or want to raise a data privacy concern, please reach out to us through the following channels:
Data Controller
tsya365
Platform URL
tsya365.net
Privacy Email
Support Hours
24/7 — Tagalog & English
Live Chat
Available on tsya365.net
Response Time
Within 15 business days
If you are not satisfied with tsya365's response to your privacy concern, you have the right to lodge a formal complaint with the National Privacy Commission of the Philippines. The NPC can be reached through their official website at privacy.gov.ph.